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Customer service

Customer service

Complaints handling

If you have a problem with a product please try to solve it via our online tool, troubleshoot .

Of course it is regretful if you have a complaint about our products or the service provided. However, we kindly request you to inform us of your complaint via our customer service department.
This can be done by email, regular mail and/or telephone.

Our colleagues from the service department will process the complaint and try to find a solution to everyone's satisfaction.

Our company details:

Xaralyn Service Department
Vreekesweid 30
1721 PR Broek op Langedijk
The Netherlands

You will receive a confirmation from us after receipt of the complaint. We will reply to your complaint within 14 days after receipt. We will inform you further in case we need more time.

Are you not satisfied with the handling of your complaint? Then you can submit it to the Dispute Committee Thuiswinkel, Postbus 90600, 2509 LP in The Hague, The Netherlands ( You can also submit your complaint to the Disputes Committee via the European ODR Platform (

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