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Customer service

Customer service

Privacystatement Xaralyn B.V.

21 October 2019


Through our web shop, privacy sensitive or personal data are processed. Xaralyn B.V. values the privacy of its customers and observes due care in processing and protecting personal data.

During the processing we conform to the requirements of the applicable data protection legislation. This means we:

  • • clearly specify our purposes before we process personal data, by using this Privacy Statement;
  • • limit our collection of personal data to only the personel data needed for legitimate purposes;
  • • first ask for explicit permission to process your personal data in cases where your permission is required;
  • • take appropriate security measures to protect your personal data and we demand the same from parties who process personal data on our behalf;
  • • respect your right to inspect, correct or delete your personal data held by us.

Xaralyn B.V. is the party responsible for all data processing. In this privacy statement, we will explain what kind of personal data we collect and for which purposes within our web shop www.xaralyn.com. We recommend that you read it carefully.

If you have any questions or you would like to know exactly what personal data we collect from you, please contact Xaralyn B.V..

Handling your order

We will use your personal data when handling your order. We may share your data with the delivery service to have your order delivered. We may also obtain information on your payment from your bank or credit card company.

For this purpose, we use your phone number, email address, payment details, invoice address and name and address details.We do this on the basis of your consent. We store this information until your order has been completed. Certain types of personal data will be retained for a longer period with regards to the legal tax retention. (the legal retention period).

Providing to Third Parties

We collaborate with other organisations, that may receive your personal data.

Credit checks

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Registration

Certain features of our service require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you.
For this purpose, we use your name and address details and email address.We do this on the basis of your consent. We store this information until you close your account.
We will retain this data so that you do not have to re-enter it every time you visit our website, and in order to contact you in connection with the execution of the agreement. You can adjust your account information at any time.

Providing to Third Parties

We collaborate with other organisations, that may receive your personal data.

Contact Form and Newsletter

You can use our contact form to ask questions or make any request.
For this purpose, we use your invoice address, email address, name and address details and phone number.We do this on the basis of your consent. We store this information until we are sure that you are satisfied with our response.
We have a newsletter to inform those interested of our products and/or services. Each newsletter contains a link with which to unsubscribe from our newsletter. You can also use your account to do this.
Your e-mail address is added to the list of subscribers, only with your permission. We store this information until you cancel your subscription.

Promotion

Other than the advertisements on the website, we can inform you about new products or services:

  • • by e-mail
  • • via social media

You can object at all times against this promotional communication. Every e-mail contains a cancellation link. On social media, you can block us or use the cancellation option. You can also inform us through your account.

Providing Data to Third Parties

Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required so by law (for example, when the police demands access to personal data in case of a suspected crime).


Statistics

We keep statistics on the use of our web shop.
Our website features social media buttons. These buttons are used by the providers of these services to collect your personal data.

Google Analytics

We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. Wij hebben een verwerkersovereenkomst met Google gesloten. Daarin staan strikte afspraken te maken over wat zij mogen bijhouden. We accepted the data processing agreement from Google. We don't allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP-adresses.

Security

We take security measures to reduce misuse of and unauthorized access to personal data. We take responsibility in the security of your personal data. We renew our security measures to ensure safe storage of personal data and keep track what might go wrong.

Changes to this Privacy Statement

We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes. 

Inspection and Modification of your Data

You can always contact us if you have any questions regarding our privacy policy or wish to review, modify or delete your personal data.

You have the following right:

  • • Being informed on which personal data we have and what we are using it for
  • • Inspection of the personal data that we keep from you
  • • Having incorrect data corrected
  • • Request to delete outdated personal data
  • • Revoke your consent
  • • Object to certain uses

Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data from the wrong person.

Contact possibilities and your rights

Being the data subject, you have the following rights according to:

• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
• art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
- to exercise the right of freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest or
- for establishing, exercising or defending legal claims;
• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
- the accuracy of the data is contested by you;
- the processing is unlawful, but you refuse their erasure;
- we no longer need the data, but you need it to establish, exercise or defend legal claims, or
- you have lodged an objection to the processing in accordance with art. 21 GDPR;
• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.


Complaints

If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.

Contact details

  • Xaralyn B.V.
  • Vreekesweid 30
  • 1721PR Broek op Langedijk
  • info@xaralyn.com
  • phone: 0031 226331420
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