Customer service

After receiving your purchase, you can view it as you would in a store. If you wish, you can return your purchase within 14 days after you have received it. Only products in original condition and which have not yet been put into use are eligible for a full refund.

You are responsible for ensuring that your return is properly packaged.

Returning a package:

1. The e-mail with your delivery confirmation contains a link to your personal return portal
2. Fill in the return form and add it to your return shipment 
3. You can create a shipping label yourself in the return portal. You then only have to stick the label on the package and drop off the package at a drop-off point

Returning a pallet:

1. You can make a pick-up appointment with us by mail. The costs for returning a pallet are for the customer.

If you prefer to buy a shipping label yourself, you can use the following address:

Xaralyn
Vreekesweid 30
1721PR Broek op Langedijk
The Netherlands