Bio ethanol burner

Does the burner burn much higher than normal after half an hour?

Yes » This can be caused by using both the glass shields and decoration material (ceramic logs or pebbles) on the burner. If this is the case then the vertical airflow can be disturbed by the excessive material around the fire-opening and insufficient oxygen supply. This will create a high flame. It is important to extinguish the fire, as described in the manual, and remove either the glass shields or the decoration. CAUTION: The decoration material should never touch the flames!
No » Please contact your dealer with the problem. If this does not solve the problem, please contact Xaralyn via the service form on the website.

We ask you to do your service request online. Online applications will be given priority. By using our service form a file of your problem is automatically created. Could the same problem in the future occur,we can provide you a better service.
I am:
Name product: *
Description of the problem: *
Purchase date: *
Receipt or invoice (scan / picture max. 3MB): *
Image 1 of the problem (max. 3MB):
Image 2 of the problem (max. 3MB):
Bought by: *
Dealer location: *
Original confirmation number Xaralyn:
My name: *
My address: *
My postal code: *
My residence: *
My e-mail: *
My phone number: *