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The most common problems with a bioethanol fireplace

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A Xaralyn bioethanol burner has a lifetime warranty against manufacturing defects. Misuse may cause a malfunction that is not covered by the warranty.

Did you fill the bioethanol burner correctly?

Our patented bioethanol burners are equipped with a specially developed ceramic stone. The evaporation of the bioethanol is therefore more controlled.

We list the most common malfunctions that can usually be solved by yourself:

  1. The burner should always be completely filled with bioethanol before igniting.
  2. ​Only use pure bioethanol (alcohol percentage 96-97%).

If you have a malfunction that you cannot solve yourself, please fill in the service form.

Our patented bioethanol burners are equipped with a specially developed ceramic stone for this purpose. This allows for better controlled evaporation of the bioethanol.

We list the most common malfunctions that can usually be solved by yourself:

  1. The bioethanol fireplace can be extinguished using the slider or the additional supplied extinguishing plate. Without oxygen, there is no fire.
  2. If the burner does not go out immediately with the slider, try again with a different speed.
  3. The slider is not intended to regulate the flame height. The slider may deform as a result, causing it to no longer close properly. After cooling down, the slider usually closes properly again.

If you have a malfunction that you cannot solve yourself, please fill in the service form.

Our patented bioethanol burners are equipped with a specially developed ceramic stone for this purpose. This allows for better controlled evaporation of the bioethanol.

We list the most common malfunctions that can usually be solved by yourself:

  1. Fire consumes oxygen. Ensure proper ventilation for sufficient air supply.
  2. ​Burning bio-ethanol is harmless. Depending on the source of the bio-ethanol, a minimal odor may be detected. If this odor is found unpleasant, consider trying a different type or brand.
  3. Keep decorative materials away from the flame of the bio-ethanol fireplace.

If you have a malfunction that you cannot solve yourself, please fill in the service form.

Our patented bioethanol burners are equipped with a specially developed ceramic stone for this purpose. This allows for better controlled evaporation of the bioethanol.

We list the most common malfunctions that can usually be solved by yourself:

  1. If the burner is not properly filled, bio-ethanol can end up in the outer container. Once the bio-ethanol burner reaches the correct temperature, the bio-ethanol in the outer container will vaporize. The pressure of this gas can push the actual burner out of the outer container. The actual burner might have lifted slightly and can be pushed back into the outer container with a little effort.

    If the burner comes out of the outer container during transport or assembly, it can easily be placed back in the outer container. There is a moisture-absorbing material in the outer container, which should be placed aside of the burner. The burner can best be lifted by the holders for the glass plates. Place the burner back in the outer container and press lightly.

    If you have a malfunction that you cannot solve yourself, please fill in the service form.

Our patented bioethanol burners are equipped with a specially developed ceramic stone for this purpose. This allows for better controlled evaporation of the bioethanol.

We list the most common malfunctions that can usually be solved by yourself:

  1. For safety reasons, a Xaralyn bioethanol burner is placed in an extra container, a so-called outer container. If the burner is not filled correctly, bioethanol can end up in this outer container. As soon as the bioethanol burner has reached the right temperature, the bioethanol will evaporate in the outer box. As soon as this bioethanol has completely evaporated, the sound will disappear.
  2. The outer container of the bioethanol burner contains ceramic wool. The ceramic wool also prevents these 'pop' sounds. Check that it was not accidentally removed during installation.

See the video how this wool should be placed 

The paint on my bioethanol fireplace is damaged

Our patented bioethanol burners are equipped with a specially developed ceramic stone for this purpose. This allows for better controlled evaporation of the bioethanol.

We list the most common malfunctions that can usually be solved by yourself:

  1. A bioethanol fireplace is a utensil. A fireplace that is used will show signs of use.
  2. The supplied glass plates ensure that the flame burns more slowly (moves less). Your bio-ethanol burner will stay beautiful longer if you use the glass plates correctly.
  3. The lacquer of the burner is only optical. If desired, you can repaint your bioethanol burner with a heat-resistant paint. Tape the opening where you see the stone well and treat the part to be sprayed according to the instructions of the paint manufacturer.

Can't you resolve the issue yourself?

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