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Is the fan working properly

Is the fan working properly

Possible solutions:

Turn the fireplace to the highest setting and make sure you hear the fan.

  • No » The fan may be defective. You can order a new fan at your dealer or order here. You can replace the fan easily by using the instructional video on our website.
  • Yes » If these questions do not describes your problem, please contact your dealer or fill in the service form below.


We ask you to do your service request online. Online applications will be given priority.

By using our service form a file of your problem is automatically created. Could the same problem in the future occur,we can provide you a better service.


I am:
Name product: *
Description of the problem: *
Purchase date: *
Receipt or invoice (scan / picture max. 3MB): *
Image 1 of the problem (max. 3MB):
Image 2 of the problem (max. 3MB):
Bought by: *
Dealer location: *
Original confirmation number Xaralyn:
My name: *
My address: *
My postal code: *
My residence: *
My e-mail: *
My phone number: *
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