Customer Service Mystic Fires

Does the fireplace switch on after a few minutes?

Possible solutions:

Yes » The heating spiral heats itself, but the blower does not blow away the air. As a result, the fireplace gets too hot, and then turns itself off due to the thermal protection. The blower cannot be replaced by yourself, please contact your dealer or fill out a service form on the website of Xaralyn.
No » The heating spiral is probably broken. The heating spiral cannot be replaced by yourself. Contact your dealer or fill out the service form on this website.

We ask you to do your service request online. Online applications will be given priority. By using our service form a file of your problem is automatically created. Could the same problem in the future occur,we can provide you a better service.
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