The delivery times stated by us are an indication. We do not have our own transport service and are therefore dependent on an external transporter. In case of large crowds (for example around the holidays), disasters or strikes, your order may be delayed.
Orders are processed immediately after payment. Your order will be ready for shipment the next working day at the latest. Package: usually delivery time 3-5 working days (you will receive a track and trace code). Palette: delivery time 2-3 weeks (an appointment will be made with you).
If we do not have your entire order or a number of products from your order in stock, we will inform you immediately by telephone or e-mail.
We work with different carriers. It depends on your order which carrier is used for the delivery.
Packages are sent via Sendcloud, you will receive a message from Sendcloud when they expect to deliver your order. If you are not at home at the time of delivery, you can make a new delivery appointment with them.
For large items that are transported on a pallet, an appointment will be made with you in advance by telephone.
A delivery on a pallet is standardly made on the ground floor in front of your house. Different deliveries are only possible on request, extra delivery costs may be charged for this.