About us

Welcome to Xaralyn

Xaralyn | Clean Fire System is is the largest Dutch Manufacturer of Electric and Bioethanol fireplaces.

Our fireplaces are sold worldwide through a large network of dealers in fireplace specialists, interior design stores, and webshops. Xaralyn has been one of the leading brands in decorative fireplaces for over 30 years. We offer a wide range of decorative fireplaces – emission-free, produced with respect for our environment. No harmful smoke gases means no need for a chimney – a clean fire system!

We produce our fireplaces and furniture as locally as possible. In the heart of Europe, in Łomża, Poland, we operate our own state-of-the-art furniture and metalworking factory. All our raw materials are carefully selected to ensure a product that is not only sustainable but also environmentally responsible. This way, you purchase a truly eco-friendly fireplace!

Sustainability and climate protection are an integral part of our company culture. Our logistics partners, DPD and Dachser, are also committed to further reducing emissions.

To provide you not only with the best fireplaces and furniture but also with optimal purchase protection, Xaralyn is a member of Trusted Shops.

History

Foundation and more

From a young age, Wilfred Kos was fascinated by fireplaces. Eventually, he saw bioethanol as the perfect solution to place a fireplace in any room. Until then, fireplaces were reserved for a select few. By using bioethanol as fuel, the need for a chimney disappeared. With this innovation, he became one of the first pioneers of bioethanol fireplaces in Europe.

In 1996, he founded the company and developed a complete range of wall-mounted fireplaces and mantels with real flames, without the need for a chimney. To improve the technology and especially to make it safer, Wilfred Kos established Clean Fire System. From that moment on, Clean Fire System focused on developing safe and sustainable burning systems for ventless fireplaces.

In 2005, Clean Fire System was granted a global patent for a bioethanol burner with a ceramic core – the ceramic burner. This burner was a breakthrough in safety and also more efficient than any existing system at the time. A completely safe system that can be used indoors without a chimney, using a non-fossil fuel and being CO₂-neutral. With this, Clean Fire System offered a clean alternative to wood and gas fireplaces.

In 2017, development accelerated rapidly. As a result of international climate agreements, global attention turned to CO₂ and fine particle emissions. In countries like the Netherlands, it was decided that newly built homes would no longer be connected to the gas network, and existing gas supplies to households would be phased out within 30 years.

A logical next step followed. With production facilities already established in Europe and Asia, a new company was founded. Xaralyn was born!

Xaralyn offers a range of safe and efficient bioethanol fireplaces, energy-efficient LED fireplaces, and various furniture pieces that incorporate fireplaces. From its headquarters in the Netherlands, its products are sold worldwide.

Xaralyn’s social responsibility: Together for a better world

At Xaralyn, we not only aim to deliver quality products, but we also feel a responsibility to contribute to a better world. By supporting various charities, we want to make a positive impact and inspire others to do the same. We are proud to support organizations such as CliniClowns, the Red Cross, KWF Dutch Cancer Society, and the World Wildlife Fund.

CHARITIES

Frequently asked questions answered

In this section, you can quickly find answers to commonly asked questions.

Can I see the product before I pay?

In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them home immediately.

How can I contact customer service?

You can contact our customer service team by sending an email to info@xaralyn.com, calling +31 (0)226 331422, or using the chat on our website. Our dedicated team is available on business days to assist you with any questions or issues.

We are committed to providing fast and effective solutions to ensure your satisfaction.

What is your return policy?

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and accompanied by proof of purchase. Refunds are processed within 5-7 business days after receipt of the returned item.

My package has not (yet) arrived. What should I do?

You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your parcel to you or your neighbours, it will often be delivered to a parcel collection point.

If the Track & Trace information indicates that your parcel has been delivered but you have not received it, first check with your neighbours to see if they accepted the parcel on your behalf. If the parcel was not delivered to a neighbour and has not been delivered within three days, please contact us. We will ask DPD to start an investigation on your behalf.

For this investigation, DPD requires you to complete a claim form. After submitting the form, we kindly ask for your patience. A full DPD investigation can take up to six weeks. If your parcel is not found within this period, or if DPD cannot prove delivery, we will send you a replacement shipment.

We understand that a missing parcel can be very frustrating. It also creates additional work and costs for us. We will do everything we can to resolve the issue as quickly as possible and kindly ask for your patience during the process.