FAQ

You can view all our products in our Experience Store in Broek op Langedijk (near Alkmaar). If desired, you can also take your purchase home with you immediately. 

You can reach our customer service team by sending an email to info@xaralyn.com, calling 0226 331420, or using the chat feature on our website. Our dedicated team is available on business days to assist you with any questions or issues.

We are committed to providing fast and effective solutions to ensure your satisfaction.

You can track your order using the Track & Trace information we provide. If the delivery driver is unable to deliver your package to you or your neighbors, it is often taken to a local parcel pickup point.

If the Track & Trace status indicates that your package has been delivered, but you have not received it, first check with your neighbors to see if they accepted the package on your behalf. If the package was not delivered to a neighbor and has still not been delivered within three days, please contact us. We will ask DPD to initiate an investigation on your behalf.

As part of this investigation, DPD requires you to complete a claim form. Once submitted, we kindly ask for your patience. A full DPD investigation can take up to six weeks. If the package is not found during this period, or if DPD cannot prove successful delivery, we will send you a replacement shipment.

We understand that a lost package is very frustrating. It also involves considerable effort and costs on our side. Please rest assured that we will do everything we can to resolve the issue as quickly as possible. We kindly ask for your patience while the investigation is underway.