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Showroom

Visit our showroom

Come visit our 300 m2 experience store in Broek op Langedijk to explore our range of fireplaces. Located just 30 minutes from Amsterdam, you'll find all electric fireplaces and bioethanol fireplaces with heating in one place. A must-visit for anyone looking for an efficient and environmentally friendly fireplace. The fireplace without a chimney, the fireplace of the future.

Be inspired by all the possibilities with our built-in fireplaces. The options with our electric fireplaces and bioethanol fireplaces are vast. Installation of these fireplaces can be done within a few days.

Finally, bring your dream fireplace to life now!

Buying a new decorative fireplace?

Visit our showroom and take your new fireplace home right away. In our showroom, you will find the largest collection of decorative fireplaces. Combine a pleasant day in North Holland, a trip to the beach, or the cheese market in Alkmaar with a visit to Xaralyn. Buy your fireplace directly from the manufacturer. An appointment is not necessary but convenient.

Is the travel distance too great and you still want to see your new fireplace before you buy it? Schedule a video appointment with one of our decorative fireplace specialists. Through WhatsApp, they will be happy to show you our wall fireplaces, cinewall fireplaces, and all other fireplaces. This way, you can always see which decorative fireplace you are buying!

Excellent service. Received a nice discount because I took the fireplace home with me right away.

J Sneijder

The long journey was worth it. We purchased a beautiful electric fireplace for our media wall and were able to take it home immediately.

Wilhelm D

Purchased spare parts for my old fireplace. What a beautiful showroom and such a wide selection. I will definitely return when it's time to buy a new fireplace.

M. Weber

Frequently asked questions answered

In this section, you can quickly find answers to commonly asked questions.

Can I see the product before I pay?

In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them home immediately.

How can I contact customer service?

You can contact our customer service team by sending an email to info@xaralyn.com, calling +31 (0)226 331422, or using the chat on our website. Our dedicated team is available on business days to assist you with any questions or issues.

We are committed to providing fast and effective solutions to ensure your satisfaction.

What is your return policy?

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and accompanied by proof of purchase. Refunds are processed within 5-7 business days after receipt of the returned item.

My package has not (yet) arrived. What should I do?

You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your parcel to you or your neighbours, it will often be delivered to a parcel collection point.

If the Track & Trace information indicates that your parcel has been delivered but you have not received it, first check with your neighbours to see if they accepted the parcel on your behalf. If the parcel was not delivered to a neighbour and has not been delivered within three days, please contact us. We will ask DPD to start an investigation on your behalf.

For this investigation, DPD requires you to complete a claim form. After submitting the form, we kindly ask for your patience. A full DPD investigation can take up to six weeks. If your parcel is not found within this period, or if DPD cannot prove delivery, we will send you a replacement shipment.

We understand that a missing parcel can be very frustrating. It also creates additional work and costs for us. We will do everything we can to resolve the issue as quickly as possible and kindly ask for your patience during the process.