Become a dealer
Become a Xaralyn dealer!
Collaboration, yes please!
As a dealer, you can benefit from our high-quality products and extensive expertise in decorative fireplaces. You will have access to our range of innovative and stylish fireplaces that meet the highest quality standards.
Furthermore, we offer comprehensive support in marketing, training, and sales materials, ensuring your success in promoting and selling our products. As a sales point for our company, you can rely on our reliable and professional collaboration while providing your customers with high-quality decorative fireplaces that create a warm and cozy atmosphere in their interior.
Are you a company in the home furnishing, project furnishing, interior construction or fireplace industry and do you have a showroom? Then we would like to talk further!
Roadmap
How to become a Xaralyn dealer?
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Frequently asked questions answered
In this section, you can efficiently address frequently asked questions.
In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them with you immediately. As a manufacturer, Xaralyn has almost all models in stock as standard. Collect on the same day? No problem. In addition, you benefit from our lowest price guarantee within the eurozone: if you find the same product cheaper elsewhere, we will match the price.
You can reach our customer service by sending an email to info@xaralyn.com, calling +31226 331422, or using the chat on our website. Our dedicated team is available on working days to help you with any questions or issues.
We are committed to providing fast and effective solutions to ensure your satisfaction.
We offer a 30-day return policy on all products. Items must be in their original condition, unused, and accompanied by proof of purchase. Refunds are processed within 5–7 business days after receipt of the returned item..
You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your package to you or your neighbors, it is often delivered to a parcel pickup point.
If your Track & Trace shows that your parcel has been delivered but you have not received it, first check with your neighbors to see if they have accepted it on your behalf. If the parcel has not been delivered to your neighbors and is not delivered within three days, please contact us. We will then request DPD to start an investigation on your behalf.
For this DPD investigation, we will ask you to complete a DPD form. After that, we kindly ask for your patience. The full DPD investigation process can take up to 6 weeks. If your parcel is not found within this period or DPD cannot prove that it has been delivered, you will receive a replacement delivery from us.
We understand that it is very frustrating when a parcel goes missing. For us as well, this involves a lot of work and always comes with costs. We will do our utmost to resolve this issue as quickly as possible. Please be patient.
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