Charitable causes

Xaralyn’s social responsibility: Together for a better world

At Xaralyn, we not only aim to deliver quality products, but we also feel a responsibility to contribute to a better world. By supporting various charities, we want to make a positive impact and inspire others to do the same. We are proud to support organizations such as CliniClowns, the Red Cross, KWF Dutch Cancer Society, and the World Wildlife Fund.

Logo Cliniclowns Logo rode kruis Logo KWF Kankerbestrijding WWF Wereldnatuurfonds

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CliniClowns: A Smile for Everyone

CliniClowns brings joy to the lives of children who are ill or need special care. Their cheerful clowns provide distraction and fun, helping children and their families forget their worries for a while. We support CliniClowns because we believe in the power of a smile and the positive impact it can have on well-being.

Do you also want to become a sponsor? Take a look at the sponsor page from Cliniclowns!

Cliniclowns

The Red Cross: Help Where It's Needed

The Red Cross provides aid in emergencies, both in the Netherlands and around the world. Whether it’s disaster relief or medical assistance in conflict zones, the Red Cross is there to help. By sponsoring them, we contribute to their important mission of saving and supporting lives where it’s needed most.

Do you also want to become a sponsor? Take a look at the sponsor page from Red Cross!

The Red Cross

KWF Cancer Society: Together Against Cancer

Cancer affects thousands of people and their families each year. This is why we support KWF in their fight against cancer. Through research, education, and care, they aim to bring a cancer-free world closer. We share their dream and are committed to supporting this mission.

Are you looking for information about cancer, its treatment or living with cancer?Go to kanker.nl

Do you also want to become a sponsor? Take a look at the sponsor page from KWF!

KWF Cancer Society

World Wildlife Fund: Protect Nature

As a company, we are aware of the impact we have on nature. This is why we contribute to the World Wildlife Fund, which works to protect vulnerable ecosystems and endangered species. By supporting their work, we help create a sustainable future for our planet.

Do you also want to become a sponsor? Take a look at the sponsor page from WNF!

World Wildlife Fund

Our commitment to a sustainable future

Our involvement with these charities is just one part of our broader social responsibility. At Xaralyn, we are constantly working towards more sustainable production processes and products that contribute to a healthier environment. This way, we can make a positive impact both today and in the future.

Together, we make a difference. Choose Xaralyn and join us in our mission to contribute to a more beautiful, healthier world.

Most frequently asked questions answered

In this section, you can efficiently address frequently asked questions.

Can I see the product before paying?

In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them with you immediately. As a manufacturer, Xaralyn has almost all models in stock as standard. Collect on the same day? No problem. In addition, you benefit from our lowest price guarantee within the eurozone: if you find the same product cheaper elsewhere, we will match the price.

How can I contact customer service?

You can reach our customer service by sending an email to info@xaralyn.com, calling +31226 331422, or using the chat on our website. Our dedicated team is available on working days to help you with any questions or issues.

We are committed to providing fast and effective solutions to ensure your satisfaction.

What is your return policy?

We offer a 30-day return policy on all products. Items must be in their original condition, unused, and accompanied by proof of purchase. Refunds are processed within 5–7 business days after receipt of the returned item.

My package has not (yet) arrived. What should I do?

You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your package to you or your neighbors, it is often delivered to a parcel pickup point.

If your Track & Trace shows that your parcel has been delivered but you have not received it, first check with your neighbors to see if they have accepted it on your behalf. If the parcel has not been delivered to your neighbors and is not delivered within three days, please contact us. We will then request DPD to start an investigation on your behalf.

For this DPD investigation, we will ask you to complete a DPD form. After that, we kindly ask for your patience. The full DPD investigation process can take up to 6 weeks. If your parcel is not found within this period or DPD cannot prove that it has been delivered, you will receive a replacement delivery from us.

We understand that it is very frustrating when a parcel goes missing. For us as well, this involves a lot of work and always comes with costs. We will do our utmost to resolve this issue as quickly as possible. Please be patient.