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Faults and problems solve the decorative fireplace

Start the problem solver for your decorative fireplace

Do you already know what the problem is and do you only need the part?

Order a spare part right away

Xaralyn | spare parts for decorative fireplaces

If you don't know what the problem is with your electric or bioethanol decorative fireplace, continue with this troubleshooting.

If you have a problem with a Xaralyn product we are happy to help you. Before you can submit a service request, we ask you to check a few things first. Or, take a look at our FAQ or manual to find the answer you are looking for.


You can make a choice from the following options:

This service pages are constantly updated. If your problem has not been described, we will adjust this as soon as possible.


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