Payment methods
For payments in our webshop, we offer the following options:
After completing your order, entering your details, and agreeing to our Terms and Conditions, you will be able to choose from a range of payment methods.
All payments are processed through the secure servers of our payment provider, Mollie B.V. During the payment process, you will see our company name, Xaralyn B.V., as the beneficiary.
Payments can be made using the following methods:

iDEAL is the most widely used online payment method in the Netherlands. It allows you to pay online in a familiar, secure, and convenient way using your own bank's online banking environment.
Through the secure servers of Mollie B.V., you can select your bank from a list of participating banks. After selecting your bank, the payment is processed according to your bank's security requirements.
Your order will be processed immediately after the payment has been completed.

Creditcard. Payments made by credit card are processed through the secure servers of Mollie B.V. In addition to entering your credit card details, additional security checks may apply.
Paying by credit card is safe. If you do not receive your order, your credit card provider may be able to refund your payment in accordance with their terms and conditions.
Your order will be processed immediately after the payment has been completed.

Klarna allows you to pay after delivery by invoice. After your order has been delivered, you will receive an invoice from Klarna and make your payment directly to Klarna.
Your order will be processed once Klarna has approved the transaction.
If you experience problems selecting Klarna as a payment method, please refer to our FAQ section under "I want to place an order" and "Pay later with Klarna is not working".

PayPal To use this payment method, you need a PayPal account. Payments are made directly from your own PayPal account.
Your order will be processed immediately after the payment has been completed.

Sepa. You will receive a payment request via Mollie B.V. Once you have transferred the amount through your own secure banking environment, Mollie B.V. will notify us.
Your order will be processed as soon as we receive confirmation from Mollie B.V. that the bank transfer has been completed.

Pay by Bank is a digital payment method that enables direct, real-time bank transfers through the customer's trusted online banking environment.
Payments are processed quickly and securely, with funds transferred immediately. This payment method is available in several European countries.
Your order will be processed as soon as we receive confirmation from Mollie B.V. that the bank transfer has been completed.

BANCOMAT Pay is a mobile payment service from BANCOMAT that enables consumers to make online purchases through an app on their mobile phone.
The service is available to all PagoBANCOMAT® cardholders through their bank's app or the BANCOMAT Pay app. BANCOMAT Pay is linked to the user's bank account through their phone number and IBAN.
Your order will be processed as soon as we receive confirmation from Mollie B.V. that the bank transfer has been completed.

Satispay is a popular independent mobile payment app from Italy. It allows users to make contactless payments in stores, shop online, transfer money to friends, pay bills, and save money.
The app operates independently of traditional credit cards and is linked directly to your bank account via your IBAN.
Your order will be processed as soon as we receive confirmation from Mollie B.V. that the bank transfer has been completed.

Sofort is one of the most widely used online payment methods in Germany. It allows you to make secure online payments directly from your bank account.
Through the secure servers of Mollie B.V., you enter your Sofort Banking login details. Once logged in, you select the account from which the payment should be made and confirm the transaction using a verification code.
Your payment is processed in real time.
Your order will be processed immediately after the payment has been completed.

Bancontact is the most widely used online payment method in Belgium. It enables Belgian account holders to make online purchases using their bank card. Security and reliability are fully guaranteed.
Customers banking with participating Belgian banks can easily make online payments using Bancontact.
Payments are processed using the card number and expiry date, similar to a credit card transaction, while also incorporating the security measures of online banking. In the first step, you enter your card details through the secure servers of Mollie B.V. In the second step, you authenticate yourself through a secure environment provided by your own bank, just as you would when using online banking.
Your order will be processed immediately after the payment has been completed.

Payments made with Apple Pay are processed using the selected card in your Wallet app.
Your order will be processed immediately after the payment has been completed.
Frequently asked questions answered
In this section, you can quickly find answers to commonly asked questions.
In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them home immediately.
You can contact our customer service team by sending an email to info@xaralyn.com, calling +31 (0)226 331422, or using the chat on our website. Our dedicated team is available on business days to assist you with any questions or issues.
We are committed to providing fast and effective solutions to ensure your satisfaction.
You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your parcel to you or your neighbours, it will often be delivered to a parcel collection point.
If the Track & Trace information indicates that your parcel has been delivered but you have not received it, first check with your neighbours to see if they accepted the parcel on your behalf. If the parcel was not delivered to a neighbour and has not been delivered within three days, please contact us. We will ask DPD to start an investigation on your behalf.
For this investigation, DPD requires you to complete a claim form. After submitting the form, we kindly ask for your patience. A full DPD investigation can take up to six weeks. If your parcel is not found within this period, or if DPD cannot prove delivery, we will send you a replacement shipment.
We understand that a missing parcel can be very frustrating. It also creates additional work and costs for us. We will do everything we can to resolve the issue as quickly as possible and kindly ask for your patience during the process.
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