Reviews

Satisfied with our service?

Leave a positive review and let others know!

Read the reviews on Trusted Shops

Customers are highly satisfied with the fast and reliable delivery, the dependability and safety of the products, and also praise the friendly, solution-oriented customer service. The fair and competitive prices are appreciated as well, along with the simple ordering process and the ease of use of the products. Communication is generally perceived as clear and effective.

Read our Google reviews

Google Reviews provide an indication of the experiences people have had with a company, but they do not always present a complete or objective picture. Anyone with a Google account can leave a review, even if they have never actually been a customer. In addition, people are often more inclined to write a review when they are dissatisfied than when a purchase or service has met their expectations. For this reason, it is advisable to view individual reviews in perspective and focus on the overall picture presented by multiple reviews.

Xaralyn has an above-average Google review score. The most positive feedback we receive relates to our accessibility, customer support, and service.

Why your review matters to Xaralyn

At Xaralyn, we value every review — whether it’s positive or negative. Your feedback gives us valuable insight into our products and services. It helps us better understand what you, as our customer, find important. After all, your trust is our top priority.

Reviews: the modern word-of-mouth

Online reviews have become an essential part of how people make purchasing decisions. Whether you're looking for a bioethanol fireplace, an electric fireplace, or a complete Clean Fire System by Xaralyn — customer experiences matter.

A 5-star review is never taken for granted. In many countries, good service earns a 5-star rating by default. In the Netherlands, people are more cautious: a 10 is rarely given. Still, at Xaralyn, we strive to give every customer an experience worthy of those full 5 stars.

Can you trust online reviews?

We understand that not all reviews feel trustworthy. In the past, some companies have abused the system with fake reviews. That’s why a European law was introduced in 2022 to ban such practices. Businesses with only short or overly perfect reviews may raise red flags.

It’s also common that unhappy customers leave reviews more often than satisfied ones. Great service is often seen as “normal.” Some companies even go the extra mile only when customers complain — but we believe that every customer should be treated equally.

How does Xaralyn collect reviews?

We use Trusted Shops, an independent and reliable review platform. After every order, customers automatically receive an email inviting them to leave a review. This helps us ensure transparency and fairness. Customers rate us on several aspects, including delivery time, customerservice, and product quality.

ou can also share your opinion through Google Reviews, Please note, however, that Google does not verify these reviews. Anyone - including people who have not made a purchase - can post a review there.

Are you satisfied? Let us know!

Are you happy with your Xaralyn fireplace or our service? Let others know! Positive voices often remain silent, but they are essential to helping future customers make informed decisions.

How can we help you?

Frequently asked questions answered

In this section, you can quickly find answers to commonly asked questions.

Can I see the product before I pay?

In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them home immediately.

How can I contact customer service?

You can contact our customer service team by sending an email to info@xaralyn.com, calling +31 (0)226 331422, or using the chat on our website. Our dedicated team is available on business days to assist you with any questions or issues.

We are committed to providing fast and effective solutions to ensure your satisfaction.

My package has not (yet) arrived. What should I do?

You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your parcel to you or your neighbours, it will often be delivered to a parcel collection point.

If the Track & Trace information indicates that your parcel has been delivered but you have not received it, first check with your neighbours to see if they accepted the parcel on your behalf. If the parcel was not delivered to a neighbour and has not been delivered within three days, please contact us. We will ask DPD to start an investigation on your behalf.

For this investigation, DPD requires you to complete a claim form. After submitting the form, we kindly ask for your patience. A full DPD investigation can take up to six weeks. If your parcel is not found within this period, or if DPD cannot prove delivery, we will send you a replacement shipment.

We understand that a missing parcel can be very frustrating. It also creates additional work and costs for us. We will do everything we can to resolve the issue as quickly as possible and kindly ask for your patience during the process.