Troubleshooting

This electric fireplace contains moving parts. When turned on, there will always be some noise. Depending on the installation, sounds can be amplified. Consider applying sound-insulating material if necessary.

1. If the heating is turned on, it will produce more noise. This is normal.
2. The fireplace makes intermittent tapping sounds. Due to transport, the mirror axis may be bent, causing a piece of reflective material to rub. Open the back of the fireplace and gently straighten the axis to resolve this issue.
3. The fireplace is making a continuous scraping sound. This sound is usually caused by the motor of the mirror axis. The motor needs to be completely replaced to resolve this issue.

The Levico 70 electric fireplace has an LED light strip with LED lamps under the wood block that gradually increase and decrease in brightness. The light strip creates a flickering effect, giving the illusion that the wood block is glowing.

This LED light strip has a limited number of burning hours. The LED light strip is easily accessible and simple to replace. You can order a replacement from us.

1. Unplug the Levico 70 from the power outlet.
2. Remove the decorative wooden block or the perspex plate.
3. The light strip is attached to two plastic holders. Pull the light strip upwards, using pliers if necessary.
4. Carefully disconnect the connector. You can use a small flat screwdriver if needed.
5. Assemble the new light strip in reverse order.

This electric fireplace uses Opti-Myst water vapor technology. The fireplace uses normal tap water.

1. Water with less limescale extends the lifetime of the evaporator or evaporator unit. However, if there are too few minerals in the water, the fireplace will not function or will not function properly. Check whether the fireplace works properly with normal tap water.
2. The evaporator (transducer) or evaporator unit (sump) is a wearing part with a limited life. If you get very little or no water vapor after a while, it is wise to replace it. You can order parts in our webshop. You can read how to replace these parts in the user manual.

Lamps have a limited lifespan. 

1. The heat generated by the lamps is used to make the water vapour rise. For the best flame effect, we recommend replacing the entire set of lamps at the same time.
2. Replacement parts can be ordered through our webshop. The user manual explains how to replace these components.

This electric fireplace uses Opti-Myst water vapor technology. The fireplace uses normal tap water.

1. Water with less limescale extends the lifetime of the evaporator or evaporator unit. However, if there are too few minerals in the water, the fireplace will not function or will not function properly. Check whether the fireplace works properly with normal tap water.
2. The evaporator (transducer) or evaporator unit (sump) is a wearing part with a limited life. If you get very little or no water vapor after a while, it is wise to replace it. You can order parts in our webshop. You can read how to replace these parts in the user manual.

Lamps have a limited lifespan. 

1. The heat generated by the lamps is used to make the water vapour rise. For the best flame effect, we recommend replacing the entire set of lamps at the same time.
2. Replacement parts can be ordered through our webshop. The user manual explains how to replace these components.

Our patented bioethanol burners are equipped with a specially developed ceramic stone. The evaporation of the bioethanol is therefore more controlled.

1. The burner should always be completely filled with bioethanol before igniting.
2. Only use pure bioethanol (alcohol percentage >95%).

1. The bioethanol fireplace can be extinguished using the slider or the additional supplied extinguishing plate. Without oxygen, there is no fire.
2. If the burner does not go out immediately with the slider, try again with a different speed.
3. The slider is not intended to regulate the flame height. The slider may deform as a result, causing it to no longer close properly. After cooling down, the slider usually closes properly again.

Our patented bioethanol burners are equipped with a specially developed ceramic stone for this purpose. This allows for better controlled evaporation of the bioethanol.

1. Fire consumes oxygen. Ensure proper ventilation for sufficient air supply.
2. Burning bio-ethanol is harmless. Depending on the source of the bio-ethanol, a minimal odor may be detected. If this odor is found unpleasant, consider trying a different type or brand.
3. Keep decorative materials away from the flame of the bio-ethanol fireplace.

A Xaralyn bioethanol burner is housed in an additional safety tray, known as an outer tray, for safety reasons. If the burner is not filled correctly, bioethanol may spill into this outer tray.
Once the bioethanol burner reaches its operating temperature, any bioethanol present in the outer tray will evaporate. The pressure created by this vapour can cause the actual burner insert to lift slightly out of the outer tray.
In this situation, the burner itself has only risen slightly and can easily be pressed back into the outer tray with a small amount of force..

1. For safety reasons, a Xaralyn bioethanol burner is placed in an extra container, a so-called outer container. If the burner is not filled correctly, bioethanol can end up in this outer container. As soon as the bioethanol burner has reached the right temperature, the bioethanol will evaporate in the outer box. As soon as this bioethanol has completely evaporated, the sound will disappear.
2. The outer container of the bioethanol burner contains ceramic wool. The ceramic wool also prevents these 'pop' sounds. Check that it was not accidentally removed during installation.

1. A bioethanol fireplace is a utensil. A fireplace that is used will show signs of use.
2. The supplied glass plates ensure that the flame burns more slowly (moves less). Your bio-ethanol burner will stay beautiful longer if you use the glass plates correctly.
3. The lacquer of the burner is only optical. If desired, you can repaint your bioethanol burner with a heat-resistant paint. Tape the opening where you see the stone well and treat the part to be sprayed according to the instructions of the paint manufacturer.