Privacy statement
Xaralyn | Clean Fire System
October 21, 2019
Sensitive data, or personal data, is processed through our webshop. Xaralyn B.V. considers careful handling of personal data to be of great importance. Therefore, personal data is carefully processed and secured by us.
In our processing, we adhere to the requirements set by privacy legislation. This means, among other things, that we:
- Clearly specify our purposes before we process personal data, as we do in this privacy statement;
- Limit the collection of personal data to only the personal data needed for legitimate purposes;
- First request explicit permission to process your personal data in cases where your permission is required;
- Take appropriate security measures to protect your personal data, and also demand this from parties processing personal data on our behalf;
- Respect your right to view, correct, or delete your personal data on your request.
Xaralyn B.V. is responsible for data processing. In this privacy statement, we will explain which personal data we collect and for what purpose via our webshop https://www.xaralyn.com/. We advise you to read this carefully.
If you have any questions or want to know what we have exactly recorded from you, please contact Xaralyn B.V.
Order processing
When you place an order with us, we use your personal data to process it properly. We may then provide your personal data to our delivery service to deliver the order to you. We also receive payment information from your bank or credit card company.
For this, we use your email address, phone number, billing address, name and address details, and payment information. We do this based on your consent. We retain this information until the order is completed. Certain customer data is retained longer in connection with the legal tax retention obligation.
Provision to third Parties
We work with certain companies that may receive your personal data mentioned above from us.
Credit checks
In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment method(s). Payment must be made to Klarna.
Pay after delivery
You can find more information in Klarna's terms and conditions. General information about Klarna can be found here. Your personal data is processed by Klarna in accordance with applicable data protection laws and as described in Klarna's privacy statement.
Your account
At certain parts of our webshop, you need to register first. You must provide information about yourself and choose a username. We will create an account based on this, which you can log in with using that username and a self-chosen password.
For this, we use your email address, contact details, billing address, and phone number. We do this based on your consent. We keep this information until you delete the account.
We retain this information so that you do not have to enter it repeatedly and so that we can contact you in the context of the execution of the agreement. You can adjust information via your account whenever you want.
Contact form and newsletter
Contact form and newsletter
With the contact form, you can ask us questions or make requests.
For this, we use your email address. We do this based on your consent. We store this information until we are sure that you are satisfied with our response.
We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link that allows you to unsubscribe. You can also indicate this through your account.
our email address is only added to the list of subscribers with your consent. This information is stored until you cancel your subscription.
Provision to third Parties
We work with certain companies that may receive your personal data mentioned above from us.
Advertising
We would like to send you advertising about offers and new products or services. We do this:
- via e-mail
- through social media
You can object to this advertising at any time. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also communicate this through your account.
Provision to other companies or institutions
Except for the partners mentioned above, we do not under any circumstances provide your personal data to other companies or institutions unless we are legally obliged to do so (for example, if the police demand it in case of suspicion of a crime).
Statistics
We keep statistics about the use of our webshop. In our webshop, social media buttons are included. The administrators of these services collect your personal data through them.
Social media buttons are included in our webshop. The administrators of these services collect your personal data through these buttons.
Google Analytics
We use Google Analytics to keep track of how visitors use our webshop. We have signed a processing agreement with Google. This contains strict agreements about what they can track. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.
Security
The security of personal data is very important to us. We ensure that your data is well protected with us. We continually adjust our security measures and stay vigilant for potential issues.
Changes in This Privacy Statement
We reserve the right to make changes to this privacy statement. We recommend consulting this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately as well.
Access, modify, and deleteyour data
If you have any questions or want to know what personal data we have from you, please contact us. See the contact details below.
You have the following rights:
- To receive an explanation of which personal data we have and what we do with it, as described therein
- Access to the exact personal data we have
- Correction of errors
- Deletion of outdated personal data
- Withdrawal of consent
- Objection to specific use
Please make clear who you are when making these requests, so that we can be sure that we do not modify or delete data of the wrong person.
Contact options and your rights
- Pursuant to art. 15 GDPR, you have the right to request information about your personal data processed by us, as described therein
- Pursuant to art. 16 GDPR, you have the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
- Pursuant to art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, provided that further processing
- exercising the right to freedom of expression and information;
- for the performance of a legal obligation;
- for reasons of public interest, or
- for the establishment, exercise, or defense of legal claims is required; - Pursuant to art. 18 GDPR, you have the right to request the restriction of the processing of your personal data, as far as
- you deny the accuracy of the data;
- the processing is unlawful, but you refuse to delete it;
- we no longer need the data, but you need them to establish, exercise, or defend legal claims, or
- you have objected to the processing pursuant to Article 21 GDPR; - In accordance with Article 20 of the GDPR, you have the right to receive the personal data you have provided to us in a structured, current, and machine-readable format, or to request the transfer of this data to another controller;
- The right to lodge a complaint with a supervisory authority pursuant to Article 77 GDPR. You can also contact the supervisory authority in your usual place of residence or work, or at the headquarters of our company.
Filing a Complaint
If you believe that we are not assisting you correctly, you have the right to file a complaint with the supervisory authority. This authority is called the Dutch Data Protection Authority
Contact information
Xaralyn B.V.
Vreekesweid 30
1721PR Broek op Langedijk
The Netherlands
phone: (+31) 226331420
Frequently asked questions answered
In this section, you can quickly find answers to commonly asked questions.
In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them home immediately.
You can contact our customer service team by sending an email to info@xaralyn.com, calling +31 (0)226 331422, or using the chat on our website. Our dedicated team is available on business days to assist you with any questions or issues.
We are committed to providing fast and effective solutions to ensure your satisfaction.
You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your parcel to you or your neighbours, it will often be delivered to a parcel collection point.
If the Track & Trace information indicates that your parcel has been delivered but you have not received it, first check with your neighbours to see if they accepted the parcel on your behalf. If the parcel was not delivered to a neighbour and has not been delivered within three days, please contact us. We will ask DPD to start an investigation on your behalf.
For this investigation, DPD requires you to complete a claim form. After submitting the form, we kindly ask for your patience. A full DPD investigation can take up to six weeks. If your parcel is not found within this period, or if DPD cannot prove delivery, we will send you a replacement shipment.
We understand that a missing parcel can be very frustrating. It also creates additional work and costs for us. We will do everything we can to resolve the issue as quickly as possible and kindly ask for your patience during the process.
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