We ship to the following countries: The Netherlands, Belgium, Luxembourg, Germany, Austria, France, UK and Ireland.
Other countries: Contact the importer in your country. If there is no importer in your country we we will give you a price proposal for the etra shipping cost.
All listed prices in our webshop include VAT. The VAT percentage is calculated where the delivery takes place.
Current VAT rates.
The Netherlands: 21%
France, Belgium, and Austria: 20%
Shipments to the UK will be delivered dutyfree. Import duty/tax have to paid to UK customs. (read more).
Costs of shipment UK and Ireland
For orders of €300 or more we pay the shipping costs.
For orders under €300 we ask for a contribution towards packaging and transport costs of €30
Placing an order
Orders are processed immediately. Delivery time 1-5 business days (after receipt of the payment).
In case some or all items of your order are not on stock, we will inform you immediately by telephone or email.
If your order is sent with a parcel service, you will receive a track and trace code. When an order cannot be sent by regular parcel service, an appointment for the delivery is made by telephone or email.
We work with different carriers. It depends on your order which carrier is used for the delivery.
An appointment for delivery is made by telephone for larger orders that are transported on a pallet. In case you are not at home for the delivery an appointment is made.
Parcels are sent by DHL. You will receive a message regarding the expected delivery date from DHL. In case you are not at home at the time of delivery, you can make a new appointment for the delivery with DHL.
A delivery on a pallet is standardly made on the ground floor in front of your house. Different deliveries are only possible on request, extra delivery costs may be charged for this.
After receiving your purchase, you can view it as you would in a store. If you wish, you can return your purchase within 14 days after you have received it. Only products in original condition and which have not yet been put into use are eligible for a full refund.
For a quick and correct handling of a product that you return, we ask you to fill in our return form. We ask you to print this form, complete it and add it to your return shipment.
1721PR Broek op Langedijk
Right of withdrawal
If you are not 100% satisfied with your purchase, you have 14 days to revoke the agreement without giving a reason. The term of withdrawal ends 14 days after the day:
You must deliver the goods without delay, but in any case no later than 14 days after the day on which you has notified us of the decision to cancel the agreement, to send it back to us or to hand over. You are on time if you return the goods before the period of 14 days expired
We ask you to take the following steps when returning (part of) your order:
You can also use the model withdrawal form for the cancellation notification, but you are not obliged to do so.