Sale

Xaralyn Outlet: Exclusive fireplaces, unique prices

Not looking for the very latest model of decorative fireplace? No problem! Is a fireplace with a minor flaw or an electric heater with damaged packaging not a problem for you? You buy a fireplace to use. As soon as it is put into use, signs of wear and tear will soon become visible. An electric fireplace that has been used in our showroom or at a trade fair is as good as new; you just pay much less.

All items in the SALE have been inspected and come with a full warranty. For each product, we explain why you can purchase it at a discount. If you are looking for a Xaralyn offer, you will find the best deals here!

The SALE items are not in our showroom. Would you like to view them? Please make an appointment in advance.

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Frequently asked questions answered

In this section, you can efficiently handle common questions.

Can I see the product first before I pay?

In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and take them with you immediately if you wish.

How can I contact customer service?

You can reach our customer service by sending an email to info@xaralyn.com, calling +31226 331422, or using the chat on our website. Our dedicated team is available on business days to help you with any questions or problems.

We are committed to fast and effective solutions to guarantee your satisfaction.

What is your return policy?

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and accompanied by proof of purchase. Refunds are processed within 5–7 business days of receipt of the returned item.

My package has not arrived (yet). What should I do?

You can track your order using the Track & Trace code you receive from us. If the delivery driver cannot deliver your package to you or your neighbors, it is often delivered to a parcel pick-up point.

If Track & Trace indicates that your package has been delivered, but you have not received anything, please first ask your neighbors if they accepted your package. If your package has not been delivered to your neighbors and is not delivered within three days, please contact us. We will ask DPD to initiate an investigation on your behalf.

For this DPD investigation, we need to ask you to fill out a DPD form. After this, you will need to be patient. The full DPD investigation can take up to 6 weeks. If your package is not found within this period, or if DPD cannot prove that they have delivered it, you will receive a new delivery from us.

We understand that it is very annoying when a package goes missing. This is a lot of work for us as well and always incurs costs. We will do our utmost to resolve this problem as quickly as possible. Please be patient.