Made in EU

Bioethanol fireplaces produced in Europe

All bioethanol burners and bioethanol fireplaces, metal and wooden products from Xaralyn are produced in our own production facilities in Europe.

Local production has many advantages. Products that are locally produced, generally have a longer lifespan and a higher 'brand value'.

More and more consumers ask where our bioethanol burners or bioethanol fireplaces are produced. Often the origin of a product already says something about the quality or the working and environmental conditions under which a product is produced. Consumers can easily support this process by more often taking a conscious decision when a purchase is done.

Xaralyn gives a lifelong guarantee on all its bioethanol burners and bioethanol fireplaces. The bioethanol burners from Xaralyn are the first in Europe to comply with both the strict safety standards DIN 4734-1 and the European standard EN 16647: 2015.

By keeping our production closeby, we have better quality control, shorter delivery times, we use less packaging and we use less energy for transport, which will give an environmental benefit. This means that it is sometimes necessary to pay more at first sight, but the products have a longer lifespan in the end.

For example, we use FSC certified wood for the production of our wooden fireplaces (MDF). This wood is extracted from sustainably managed forests. Due to the difference in humidity, the chance of working (warping) of MDF products imported from Asia is considerable. Therefore this choice offers more than just an environmentally friendly alternative.

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View our range of bioethanol fireplaces

Most frequently asked questions

In this section, you can efficiently address frequently asked questions.

Can I see the product before paying?

In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them with you immediately. As a manufacturer, Xaralyn has almost all models in stock as standard. Collect on the same day? No problem. In addition, you benefit from our lowest price guarantee within the eurozone: if you find the same product cheaper elsewhere, we will match the price.

How can I contact customer service?

You can reach our customer service by sending an email to info@xaralyn.com, calling +31226 331422, or using the chat on our website. Our dedicated team is available on working days to help you with any questions or issues.

We are committed to providing fast and effective solutions to ensure your satisfaction.

What is your return policy?

We offer a 30-day return policy on all products. Items must be in their original condition, unused, and accompanied by proof of purchase. Refunds are processed within 5-7 business days after the returned item has been received.

My package has not (yet) arrived. What should I do?

You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your package to you or your neighbors, it is often delivered to a parcel pickup point.

If your Track & Trace shows that your parcel has been delivered but you have not received it, first check with your neighbors to see if they have accepted it on your behalf. If the parcel has not been delivered to your neighbors and is not delivered within three days, please contact us. We will then request DPD to start an investigation on your behalf.

For this DPD investigation, we will ask you to complete a DPD form. After that, we kindly ask for your patience. The full DPD investigation process can take up to 6 weeks. If your parcel is not found within this period or DPD cannot prove that it has been delivered, you will receive a replacement delivery from us.

We understand that it is very frustrating when a parcel goes missing. For us as well, this involves a lot of work and always comes with costs. We will do our utmost to resolve this issue as quickly as possible. Please be patient.