FAQ Accessories
Frequently asked questions about accessories
In this section, you can efficiently address frequently asked questions.
It is possible that the remote control needs replacing. To be sure, it is a good idea to check the batteries first. If this does not solve the problem, you can simply order a new remote control directly from us.
Always check that the USB lighter is sufficiently charged. A lighter is also a consumable item. The lifespan of a USB lighter is affected by factors such as frequency of use, the duration of each ignition, and environmental conditions.
Yes, this is possible. Check our accessoires page to find what you need.
It is not recommended to use self-collected wood or stones for the bio-ethanol fireplace. Wood is flammable and stones can shatter due to the heat. With electric fireplaces, you can unleash all your creativity; there is no danger involved.
Below you will find an overview of the most frequently asked questions about our fireplaces, accessories, and services. However, if you would prefer personal assistance, please feel free to contact us for more information. We are happy to help!
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