1-Year Extended Warranty for Your Electric Fireplace
All electric fireplaces come with a standard 2-year manufacturer's warranty.
With this warranty extension, you extend the warranty period by 1 additional year. This gives you extra peace of mind and protects you against technical defects covered by the warranty terms for even longer.
Easy to add to your order
Simply add the extended warranty while ordering your electric fireplace. The warranty is automatically linked to your purchase, allowing us to quickly retrieve your product details whenever you need service.
Please note: this warranty extension can only be purchased at the same time as an electric fireplace through our website.
What do you get with the 1-year extended warranty?
✓ 1 extra year of warranty in addition to the standard manufacturer's warranty
✓ Free shipping to and from our repair centre
✓ Free repair of technical defects covered by the warranty terms
What is not covered?
Parts with a limited service life (wear and consumable parts) are not covered by either the standard manufacturer's warranty or the extended warranty.
Examples include:
- Halogen bulbs
- Evaporators (for water vapour fireplaces)
Damage caused by improper use, incorrect maintenance, impact, accidental damage or other external causes is also excluded from warranty coverage.
Who is this warranty for?
This warranty extension is ideal for anyone who wants to enjoy their electric fireplace with complete peace of mind for even longer.
Whether you use your fireplace every day for its realistic flame effect, regularly for supplemental heating or simply as a stylish feature in your home, this extended warranty provides extra reassurance and helps avoid unexpected repair costs.
Important
The manufacturer's warranty and this warranty extension are not an insurance policy. Damage resulting from improper use, incorrect maintenance or failure to follow the user manual is not covered.
| Fireplace type | Electric |
Choose the fireplace of the future
No chimney required, just enjoy a realistic and lively flame effect. Place your fireplace wherever you want and effortlessly combine warmth, comfort, and style.
4,6/5
Based on 1,100+ reviews >
Visit our showroom
Or schedule a video consultation >
More than 30 years of passion for atmospheric warmth
A wide range of electric & bioethanol fireplaces
Dutch fireplace design
Designed with attention to detail, quality, and a timeless appearance.
Luxury materials
From natural stone and high-quality finishes to realistic flame technologies.
For every interior
Modern, classic, and minimalist designs to match every interior style.
Thousands of customers enjoy the atmosphere of Xaralyn every day
From modern apartments to charming homes: our customers choose Xaralyn for its unique design, easy installation, and lifelike flame experience.
No chimney required!
Save on major renovations and significant costs.
Unique patented ceramic bioethanol burner
Our patented ceramic burners are used worldwide and continue to form the foundation of every Xaralyn bioethanol fireplace.
Unique ceramic technology
Our patented burner features a special ceramic stone that fully absorbs the bioethanol for safer and more controlled combustion.
Calm and realistic flame
The ceramic stone ensures an even distribution of fuel with a lower risk of spilling or overflowing.
Efficient fuel consumption
Thanks to optimal evaporation, you can enjoy a beautiful flame effect for longer with efficient use of bioethanol.
Most frequently asked questions answered
In this section, you can efficiently address frequently asked questions.
In our Experience Store in Broek op Langedijk (near Alkmaar), you can view all products and, if desired, take them with you immediately. As a manufacturer, Xaralyn has almost all models in stock as standard. Collect on the same day? No problem. In addition, you benefit from our lowest price guarantee within the eurozone: if you find the same product cheaper elsewhere, we will match the price.
You can reach our customer service by sending an email to info@xaralyn.com, calling +0226 331420, or using the chat on our website. Our dedicated team is available on working days to help you with any questions or issues.
We are committed to providing fast and effective solutions to ensure your satisfaction.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and accompanied by proof of purchase. Refunds are processed within 5–7 working days after receiving the returned item.
You can track your order using the Track & Trace information you receive from us. If the delivery driver is unable to deliver your package to you or your neighbors, it is often delivered to a parcel pickup point.
If your Track & Trace shows that your parcel has been delivered but you have not received it, first check with your neighbors to see if they have accepted it on your behalf. If the parcel has not been delivered to your neighbors and is not delivered within three days, please contact us. We will then request DPD to start an investigation on your behalf.
For this DPD investigation, we will ask you to complete a DPD form. After that, we kindly ask for your patience. The full DPD investigation process can take up to 6 weeks. If your parcel is not found within this period or DPD cannot prove that it has been delivered, you will receive a replacement delivery from us.
We understand that it is very frustrating when a parcel goes missing. For us as well, this involves a lot of work and always comes with costs. We will do our utmost to resolve this issue as quickly as possible. Please be patient.
